9jl Privacy Policy

This Privacy Policy is issued by 9jl ("9jl," "we," "us," or "our"), the operator of the online gaming platform accessible at https://9jl.one ("the Platform"). 9jl acts as the data controller in respect of the personal data of all registered players and visitors to the Platform.

As a data controller, 9jl determines the purposes and means of processing your personal data. We are committed to handling your information responsibly, transparently, and in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected through the 9jl Platform, including the website at https://9jl.one, any mobile-optimized version of the site, customer support channels, and any promotional communications sent by 9jl. By registering on or using the 9jl Platform, you acknowledge that you have read and understood this Privacy Policy.

9jl collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

9jl collects personal data through the following means:

• Direct collection: Data you provide when registering your 9jl account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the 9jl Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment data from GCash, PayMaya, and banking partners; and publicly available data from government registries where permitted by law.
• Responsible gaming assessments: Data collected when you interact with responsible gaming tools, including deposit limit settings, self-exclusion requests, and session time limit configurations.

Where 9jl receives your personal data from third-party sources, we ensure that those third parties have a lawful basis for sharing your data with us and that appropriate data sharing agreements are in place.

9jl uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 9jl player account, including authentication and access control.
• Identity and age verification: Confirming that you are at least 21 years of age and that your identity matches the information provided during registration, as required by Philippine gambling regulations.
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Anti-money laundering (AML) compliance: Monitoring transactions for suspicious activity and reporting to relevant authorities as required by the Anti-Money Laundering Act (AMLA) of the Philippines.
• Fraud prevention and security: Detecting and preventing unauthorized account access, bonus abuse, collusion, and other fraudulent activity.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and administering self-exclusion, deposit limits, and other responsible gaming tools.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analyzing usage data to improve the performance, features, and user experience of the 9jl Platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You can opt out at any time.
• Legal and regulatory compliance: Meeting our obligations under Philippine law, including data retention requirements, regulatory reporting, and responding to lawful requests from government authorities.

Under the Philippine Data Privacy Act of 2012, 9jl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your 9jl account, process payments, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing necessary for 9jl's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and for any processing of sensitive personal data. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where 9jl relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure that our interests do not override your fundamental privacy rights. You have the right to object to processing based on legitimate interests — see Section 10 for details.

9jl does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• KYC and identity verification providers: Third-party services that assist with verifying your identity and age as required by Philippine regulations.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers necessary to process your deposits and withdrawals.
• Anti-fraud and security partners: Services that help 9jl detect and prevent fraudulent activity, account takeovers, and bonus abuse.
• Game providers: Third-party game studios and live dealer providers whose games are hosted on the 9jl Platform may receive limited technical data (such as player session tokens) necessary to deliver their games.
• Customer support platforms: Third-party live chat and ticketing systems used to deliver customer support services.
• Analytics providers: Services that help 9jl understand how the Platform is used, in order to improve performance and user experience. Analytics data is aggregated and anonymized where possible.
• Regulatory and law enforcement authorities: 9jl will disclose personal data to government authorities, regulators (including PAGCOR and the AMLC), and law enforcement agencies where required by law or in response to a valid legal order.
• Professional advisors: Lawyers, auditors, and other professional advisors who require access to data in the course of providing services to 9jl, subject to strict confidentiality obligations.

The 9jl Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyze how the Platform is used. A cookie is a small text file placed on your device by a website you visit.

9jl uses the following categories of cookies:

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary or security cookies may prevent you from accessing your 9jl account or using certain Platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9jl retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of 5 years after account closure, as required by Philippine AML regulations and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with the Anti-Money Laundering Act (AMLA) and its implementing rules.
• KYC documents: Retained for a minimum of 5 years after account closure or the completion of the last transaction, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical and usage data: Retained for up to 2 years from collection, after which it is anonymized or deleted.
• Marketing preferences and consent records: Retained for the duration of your account plus 3 years after account closure, to demonstrate compliance with consent requirements.

When personal data is no longer required, 9jl will securely delete or anonymize it in accordance with our data destruction procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

9jl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• TLS encryption: All data transmitted between your device and 9jl servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Data encryption at rest: Sensitive personal data stored on 9jl servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized 9jl personnel and third-party processors on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: 9jl supports and recommends two-factor authentication (2FA) for all player accounts to prevent unauthorized access.
• Penetration testing: 9jl conducts regular security assessments and penetration tests to identify and remediate vulnerabilities in the Platform.
• Incident response: 9jl maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, 9jl will notify the National Privacy Commission (NPC) within 72 hours and will notify affected players without undue delay.
• Staff training: All 9jl personnel with access to personal data receive regular data protection and security training.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 9jl:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and shared — which is the purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data 9jl holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 9jl. You can update most account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9jl's legal retention obligations.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to object: You have the right to object to processing of your personal data based on legitimate interests, and to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 9jl has processed your personal data in violation of the Data Privacy Act.

To exercise any of your data rights, please contact our Data Protection Officer (DPO) using the details provided in Section 14. 9jl will respond to all data rights requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, with prior notice provided to you.

The 9jl Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 9jl does not knowingly collect personal data from individuals under the age of 21.

If 9jl discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data in question, and return any deposited funds to the original payment source. We may also report the incident to the relevant regulatory authorities.

Some of 9jl's third-party service providers — including game providers, KYC verification services, and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, 9jl ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries that the National Privacy Commission has determined provide an adequate level of data protection.
• Implementing standard contractual clauses approved by the NPC in data processing agreements with third-party recipients.
• Ensuring that all cross-border data transfers are documented and that recipients are bound by data protection obligations equivalent to those under Philippine law.

By using the 9jl Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above. If you have questions about specific cross-border transfers, please contact our Data Protection Officer.

9jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Send a notification to your registered email address where the changes are significant.
• Display a prominent notice on the 9jl Platform for a reasonable period following the update.

Your continued use of the 9jl Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how 9jl protects your personal data. The current version of this Privacy Policy supersedes all previous versions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9jl processes your personal data, please contact our Data Protection Officer (DPO):

If you are not satisfied with our response, or if you believe that 9jl has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for enforcing the Data Privacy Act of 2012.

For general account support, game inquiries, or payment assistance, please use the live chat feature available on the 9jl Platform or reach out to our customer support team directly. Our support team is available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.